Categories
Delivery and Returns
When can I expect my order?
FREE Delivery
To qualify for our FREE Delivery you must have £10 or more in your cart to enable this option. Delivery usually takes 1-3+ working days from date of posting but is not trackable. UK Only.
Royal Mail 2nd Class Delivery
Delivery usually takes 3-5+ working days from date of posting but is not trackable. UK Only.
Royal Mail 1st Class Delivery
Delivery usually takes 1-3+ working days from date of posting but is not trackable. UK Only.
1st Class Recorded Signed For Delivery
Selecting 1st Class Recorded Signed For Delivery and you can expect your goods within 1-3+ working days from date of posting. This delivery method is insured up to £41 and requires a signature and is trackable. UK Only.
Special Delivery™ Next Day
Selecting Special Delivery™ Next Day and you can expect your goods next working day by 1pm if you order before 3pm Monday - Friday. This delivery method is insured up to £500 and requires a signature and is trackable. UK Only.
Special Delivery™ Saturday
Selecting Special Delivery™ Saturday and you can expect your goods Saturday if you order before 3pm Friday. This delivery method is insured up to £500 and requires a signature and is trackable. UK Only.
Standard Airmail
Selecting Airmail for international delivery and you can expect your goods 4-7+ working days from date of posting. This delivery method is insured up to £41 but is not trackable.
European Airmail
Selecting Airmail for European delivery and you can expect your goods 3-7+ working days from date of posting. This delivery method is insured up to £41 but is not trackable.
International Signed For™ Delivery
Selecting International Signed For™ Delivery and you can expect your goods 3-7+ working days from date of posting. This delivery method is insured up to £41 and requires a signature and is trackable within the UK only.
Airsure® Delivery
Selecting Airsure® Delivery and you can expect your goods 3-7+ working days from date of posting, it's usually 1 day faster than Standard Airmail. This delivery method is insured up to £41 and requires a signature and is trackable.
What if my order does not arrive?
If you have selected Special Next Day or Special Saturday Delivery and your order does not arrive on time, we will refund your delivery charge in full. If after 3 working days your order has still not arrived, you are entitled to a re-order including Special Next Day Delivery or a full refund.
If you have made an order using our FREE Delivery, 1st Class Delivery or 2nd Class Delivery service we will have to wait 15 days to investigate, if after 15 days your goods have still not arrived you are entitled to a re-order using the same delivery method or a full refund.
Easter Bank Holiday Opening Times
BuyEyelashes.co.uk will be open as normal during the Easter Bank Holidays, however we will be shut on the following dates:
Friday 22nd April 2011 (Good Friday)
Monday 25th April 2011 (Easter Monday)
Friday 29th April 2011 (Royal Wedding)
Monday 2nd May 2011 (Early May Bank Holiday)
Monday 30th May 2011 (Spring Bank Holiday)
Christmas 2011 Last Delivery Dates
Below you can find our approximate dates for delivery before Christmas.
Please note: these are Royal Mail Dates which can be affected by Adverse Weather conditions.
Mon 5th December
South & Central America, Caribbean, Africa, Middle East, Asia, Far East (including Japan), Australia and New Zealand
Fri 9th December
Eastern Europe, USA and Canada
Mon 12th December
Western Europe including Ireland
Sat 17th December
Second Class
Tue 20th December
1st Class & Recorded Signed For™
Thu 22nd December
Special Delivery™ Next Day
Fri 23rd December
Special Delivery™ with Saturday Guarantee (Cut-off time is 12pm)
Returns policy
Internet Only Returns Policy:
If any of our products fall below the high standards you expect or you are not completely satisfied with your purchase just send it back to us in its original condition (unopened and unused) within 14 days of purchase. You will need to notify us by email, phone or post quoting your order reference number in which you wish to return. For hygiene reasons we cannot accept used or opened products under any circumstances. Upon receipt and examination we will issue a full refund (less shipping and Processing/Paypal fees). Cost of return postage is the customer's responsibility and we recommend using an insured delivery service such as Royal Mail 1st Class Recorded service.
The length of time refunds take may vary depending on the card issuer. Please allow 10 working days for the refund to appear on your credit card or bank statement.
PayPal refunds will appear back in your PayPal account within 7 days.
If you require an exchange for a different product you will need to make a new purchase on line, returning the original purchase back to us which will then be refunded.
Delivery charges are non refundable.
Christmas Returns
We have extended our returns policy to allow for unwanted Christmas gifts purchased by you or your friends and relatives. This extended period is from 1st December 2011 to 15th January 2012.
Faulty Returns
If the product you receive is faulty or not what you purchased, please contact us immediately and within 14 days of purchase.
We will need to know the reason for the return and whether you require an exchange or refund. Refunds will be processed upon receipt and examination of the product. The length of time refunds take may vary depending on the card issuer. Please allow 10 working days for the refund to show on your credit card or bank statement.
Delivery costs will also be refunded (where necessary) if the product is faulty or damaged, this will be refunded against Royal Mail's tariffs for the specific delivery option. This excludes any products delivered using our free 1st Class Delivery.
If the return is a result of our error (wrong item delivered, faulty or damaged) we will refund the total amount including delivery, payment processing and return fees. Please note: We cannot accept any used or opened items.
